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Welcome to Northeme Support Center & Knowledgebase. Theme support covers installation & getting setup, trouble with using theme features and bug fixes. Our goal is to reply your questions within one business day.


WP THEMES Reframe Plus
WordPress theme support questions

  • Portfolio pages showing up blank

    hi there, i'm a long time user of the reframe theme so thank you. lately though, portfolio pages don't load properly - they just appear to be empty. the menu etc is...

    Setup / Installation
  • menu fixed

    Hi, is there a way to set menu and logo fixed, when I scroll down through the menu (on the left or on the top side)? If setup fixed, however when I...

    Setup / Installation
  • "Turn off" sticky content in portfolio project page

    Hello, First, thanks for always getting back so quick! I just wonder if it is possible to make the text to the right of the images on project page scroll with the...

    Setup / Installation
  • Setting first and last column

    Hi, When I try to use two columns for my website it does not work. First column becomes as wide as the content and second column fills out the rest of the...

    Setup / Installation
  • show creative fields on portfolio site

    Hi, I want to show the "Creative Fields" on my portfolio site. How can I do that? Best, Sandy

    Setup / Installation
  • cannot show product thumb image in cart page

    Hello. I use SVG / Animated Gif in a product because when I put thumbnail it didn't show at all? Why this? Even If I use SVG / Animated Gif, then when...

    Setup / Installation
  • how to create a store like the demo

    Hi guys! I m trying to understand how i can create a store like the demo version has! Is an aditional plugin?

    Setup / Installation
  • gallery grid

    this time they are very angry. This theme do not like it. Continuing problems. The initial slider has problems with text menu, so you have to carefully choose the images. Finally, I...

    Setup / Installation
  • Theme with problem - Reframe Plus V2.3.2

    Hi guys, I m having problems to install the plugin Visual Composer. First, I have to say that the theme file did not come compressed in zip. after downloading..this seems strange. My...

    Setup / Installation
  • Add Custom Field to Post

    Hello, I would like to add a custom field in the blog post. therefore I installed a plug-in. in which file and at which position do I have to insert my code...

    Setup / Installation
  • Social media icons + copyright text

    Hi, I've been using Reframe for about a year now and I'm really happy with it. I would like to adjust a couple of things though. 1. Is it possible to move...

    Setup / Installation
  • Email Form- Maintenance Mode

    Hello, I would like to add an opt-in email bar or link on my maintenance mode but it wont add it as a top bar or as a link in the text...

    Setup / Installation
  • Shortcodes for audio and video don't show correctly

    We have soundcloud mixes and using the shortcode, they sometimes show up blank. It takes reloading the page once or twice for it to load correctly.

    Setup / Installation
  • Image showing up twice

    Hello, Image is showing up twice when I add image though Product Gallery. http://www.haizii.com/?product=incense-holder-red

    Setup / Installation
  • sliders

    Hi, I am exploring the different options of the sliders and one item which I can't seem to figure out is the vertical position of images within the slider. If I have...

    Setup / Installation
  • Remove background on Attachment pages

    How do I remove a background image from an Attachment page? You can see the issue here: http://buzztalkers.com/divi-test/emerging-artists-program/attachment/image4/ I am able to remove it on all other pages. Thanks for your help.

    Setup / Installation
  • Private: Blog

    Hello, Can I change or remove the "Private: Blog" category from my Posts page through the Northeme settings or do I have to modify code? Thanks, Y.

    Setup / Installation
  • Featured image in portfolio

    Hello I can't seem to set a featured image for a 'portfolio' post. When I select a featured image it appears in the edit panel, but when I go to look at...

    Setup / Installation
  • Cannot add any content to portfolio listing page

    Hi, If I add content to my portfolio listning page it does not show up at all. My listing page is www.uego.se/works. If i change the url to www.uego.se/work-test, then everything is...

    Setup / Installation
  • Tagline space is too small for me

    Hello, Thanks for a great theme! I want to make the space that the tagline takes upp bigger. The reason is that my top meny will contain very few elements and my...

    Setup / Installation
  • Shortcode displaying posts according to specific tags

    Hey ! In some pages, I would like to display all the posts that are tagged with some specific keywords. Is that possible ? I found the way to display a complete...

    Setup / Installation
  • Lightgallery Filtering Glitch

    Hi Mert, I’m having an issue with Lightgallery. It’s a little confusing to explain, but I’ll do my best to be clear. It may help if you visit my site and explore...

    Setup / Installation
  • Footer widgets do not appear from mobile navigation

    Footer widgets do not appear from mobile navigation. You have a solution?

    Setup / Installation
  • Breadcrumbs

    Hi Mert, you can enter the Breadcrumbs in any position of the pages or the post? It would be possible to do this with a Shortcodes or with Visual Composer? Thank you...

    Setup / Installation
  • Scroll bar menu phone

    Hi Mert, you can hide the scroll bar in the Phone screen menu? I think it is unnecessary scrolling the menus on the phone's touch. Thank you and greetings, Giovanni

    Setup / Installation

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